How to submit a sample:

1. If you are sending a sample to us for the first time or requesting any of our other services, then kindly request our Service Level Agreement form.
2. If you are already a client of ours and have already submitted the Service Level Agreement, aka SLA form, then you are only requested to submit your current requirements in writing, such as order number, what test to be done, etc., with the samples.
3. Perishable samples for bacteriological tests must be delivered to us at a temperature below 10°C, i.e. refrigerated or in a cooler box with ice blocks.
4. Products that are normally stored frozen should also be delivered to us in a frozen condition.
5. Upon delivery of the sample at our laboratories, kindly check and sign our Job Card after checking the details that our staff have filled in on the form, to avoid any misunderstanding about what you require.